Database Management Systems and Responsiveness of Commercial Banks in Bayelsa State

Author

Dr. Florence A. Kenebara

Abstract

 This study investigated the relationship between database management systems and responsiveness of commercial banks in Bayelsa State. Specifically, the study examined the relationship between data security and responsiveness and determined the relationship between data retrieval and responsiveness of commercial banks in Bayelsa State. The study adopted a quantitative research approach using a descriptive survey design. The population comprised 69 employees of selected commercial banks operating in Bayelsa State. Data were collected through a structured questionnaire developed in line with the study variables. The data collected were analysed using descriptive and inferential statistical techniques, while Pearson Product Moment Correlation Coefficient was employed to test the hypotheses at the 0.05 level of significance. The findings revealed a strong positive and statistically significant relationship between data security and responsiveness (r = 0.614, p = 0.000). The study also found a moderate positive and statistically significant relationship between data retrieval and responsiveness (r = 0.546, p = 0.000). The study therefore concluded that effective database management systems are important for enhancing the responsiveness of commercial banks in Bayelsa State. It recommended that commercial banks strengthen their data security infrastructure and improve the efficiency of their data retrieval systems through database optimisation, effective access controls, regular monitoring and staff training. The study implies that database management systems should be considered a strategic organisational capability for improving timely and reliable service delivery in the banking sector.

Keywords

Database Management Systems, Data Security, Data Retrieval, Responsiveness, Commercial Banks, Bayelsa State

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